One simple fact of business is no company is ever 100% perfect. People and organizations make mistakes, and the same is true for home care agencies. Fortunately, most clients don’t expect perfection. But in the days of online reviews and social media, it’s important for caregiver companies to be as unblemished as possible.
Here are the top 10 complaints expressed by home care clients and ways agency leaders can prevent them!
At the end of the day, client complaints are inevitable for even the best home care agencies. Nobody can please everyone all of the time. However, agency leaders should work to limit preventable issues. A combination of effective caregiver training, diligent recruiting efforts and strong communication will ultimately help to keep clients happy!