Earns 1 Training Hour.
This course is focused on providing students with definitions of professionalism, communication, and culture. Students will be provided with practical communication skills and strategies and will be taught to recognize how cultural differences impact communication and one’s personal views. Tips will also be provided for communication when a language barrier is present.
What you'll learn...
Section 1: Defining Professionalism
Section 2: Defining Communication
Section 3: Practical Communication Skills for Healthcare Service Providers
Section 4: Communication Strategies
Section 5: Problem-Solving Techniques for the Service Provider
Section 6: Defining Culture
Section 7: Practical Communication Tips for People who speak English as a 2nd Language (ESL)
Section 8: Course Summary